Privacy Policy

What We Collect

- Account data: Name and email (when you register)
- Diagnostic queries: Your questions and our responses (to provide conversation history)
- Usage data: Account identifiers, IP address, an app installation identifier, app version, feature interactions, question counts and timestamps, for service operation, reliability and first-party usage measurement.
- Approximate country: A country hint may be available from a network-provided country header or an existing session. We do not request GPS location, and TorqFix does not send your IP address to a separate country-lookup service.
- Payment data: Payments are processed by the store or payment provider you use (Apple App Store, Google Play, Stripe or Revolut). We receive purchase references, product, payment status and access dates; we do not receive your full card number.
- Workshop records: If you use the workshop workspace, we store the customer contact and address details, vehicle registration/VIN, repair notes and photos, appointments, prices, invoice snapshots and supplier/bank details you enter. Customer lists and contact details are entered by you; the app does not read your phone address book. Bank or IBAN details that you enter for your documents are stored separately from store payment-card data. New mobile workspaces start private. A public workshop profile is optional; anyone receiving a customer approval or document link can view the specific shared record. PDF generation in the new mobile workspace takes place on your device; document snapshots are stored for your workspace history.
- Optional photos and audio: Photos you attach and engine-sound recordings you submit are used for the requested analysis. You choose each attachment or recording; the app does not continuously record or scan your library.

Mobile App Permissions (Android and iPhone)

The mobile app requests the following permissions only when you actively use the related features:
- Camera — used only when you tap the camera icon in chat to take a photo for diagnostic analysis. You always control when the camera opens. If you decline, the app continues to work without photo features.
- Photos / Media (gallery) — used only when you choose to pick an existing photo from your device for diagnostics. Access is one-photo-at-a-time, scoped to your selection.
- Microphone — used when you start an engine-sound recording for Acoustic Lens. You can use text diagnostics without microphone access.
- Notifications — optional service and product updates, according to your choices. You can turn notifications off in your device settings. Apple/Google notification services may process a device notification token.
- Internet — required to send your diagnostic queries to our backend at torqfix.com.
The native app does not display advertising or use advertising identifiers for cross-app tracking. We measure app interactions on our own backend. Google Firebase Cloud Messaging and Apple push services support optional notifications; the website has separate advertising and measurement integrations.

How We Use It

- To provide and improve the diagnostic service
- To manage your account and subscriptions
- To send account-related emails (welcome, password reset)
- To manage the private workshop, customer approvals and documents you create
- To measure service reliability and feature use with account, installation and interaction records
- Where permitted and according to your preferences, to send our own product news or offers using account contact details or notification tokens; you can opt out using the email unsubscribe link or device notification settings
- To enforce usage limits

What We Don't Do

- We do not sell your data to third parties
- We do not use your queries for advertising
- We do not need your identity to analyze a vehicle fault. Do not include personal or sensitive information in diagnostic messages or attachments.

External AI Services

TorqFix uses OpenAI and Anthropic to analyze diagnostic questions and produce explanations. The question, selected vehicle details, relevant conversation context and any photo or audio you choose to submit may be sent to these services for that purpose. Free-form content may contain information you enter yourself; we do not claim that all submitted content is automatically anonymized. The updated mobile app asks for permission before this sharing; you can withdraw it from Profile → Sharing with AI services. Account and browsing features remain available without this permission.

Cookies

The website uses essential cookies for sessions, security, language choices and question counting, together with our own operational logs. Optional third-party analytics and advertising technologies on the website are controlled by your cookie-consent choices. The native app does not use the website advertising cookies or advertising identifiers for cross-app tracking; its first-party installation identifier and usage records are described above.

Data Retention

Your account data and conversation history are kept while your account is active. You can delete individual conversations from the chat interface. To request deletion of your account or selected data, contact us at support@torqfix.com with subject "Delete account" or use the account deletion form at torqfix.com/delete-account.php. We verify account ownership before processing a request and normally respond within one calendar month. Account and workshop data covered by your request are deleted where permitted; issued financial records and other data required by applicable law may need to be retained. Limited backup copies expire through normal backup rotation and are not used as active account records. A deletion request does not automatically cancel a subscription: cancel Apple or Google subscriptions in your store settings, or manage a website subscription through its billing provider.

Children's Privacy

TorqFix is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a minor has provided us personal data, contact us and we will delete it.

Your Rights (GDPR)

If you are in the EU, you have the right to access, correct, or delete your personal data. Contact us at support@torqfix.com and we will respond within one calendar month. If a legally permitted extension is needed, we will notify you within that month and explain why.

Security

Account passwords are hashed with bcrypt. Connections between the mobile app or your browser and TorqFix use HTTPS. Store payments are handled by Apple or Google; website payments are handled by the selected payment provider. Purchase signatures are verified before granting Apple access.

Contact

Data controller: Boycho Kirilov
Email: support@torqfix.com